Meta’s AI-only support left a user locked out of a 20-year digital archive
A paid escalation still produced no human contact after Facebook and Instagram disabled accounts holding two decades of personal material.
TechRadar reports that Meta disabled one user’s Facebook and Instagram accounts, cutting off two decades of photos, posts and contacts. The user said she could reach only an AI chatbot, could not obtain human help even after paying for expedited service, and received a decision within minutes closing her appeal; the report does not establish whether AI made the original moderation decision. When an automated support interface is the only route back to a personal archive, the platform gains decisive control over both customer recourse and continued access to user-created media.